Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • Every single help request you send to us will be responded to within maximum 60 minutes. In case your trouble ticket or email needs further assistance from an administrator, we’ll without delay forward it and leave a comment to inform you that your issue is being examined. If you make use of our Admin Services package, any of the server management services included there will be completed at a time of your preference.

  • Top quality support service

  • A Premium–Quality Client Care Service

  • Our customer support staff will be available to you 24–7–365 should you need assistance with the Control Panel or with any of the apps that we have pre–installed for you on the dedicated web hosting server. And if you require help with the everyday administration tasks on your dedicated web hosting server, you can have a glimpse at our Admin Services package, that includes data backup hard disk drive space, Operating System updates on a weekly basis, installation and troubleshooting procedures, server monitoring and restarting services, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided the Control Panel with an extensive knowledgebase, which offers comprehensive explanations of all its features and functions. Also, we have made exhaustive video tutorials that will further show you how to perform a specific task or solve a commonly encountered problem. All the educational articles and the video tutorials are easily reachable from every Control Panel section through the Help and Videos buttons in the top right corner.