In case you’ve got a site, a problem can always emerge and it does not necessarily have to be associated with the web hosting service. For instance, something might go wrong when you bring a web application up to date or some vital content might be edited or erased unintendedly. Whatever the essence of the problem is, you’ll need to get in touch with the help desk support staff and ask them to retrieve a backup or to assist you in fixing the problem that you’re encountering. How quickly they will do this will determine the period of time that your sites will be inaccessible. For specific websites such as community web portals or online shops, a protracted outage interval can too often mean lost clients and cash. With this in mind, it’s of vital importance that you use the services of a company that provides not only a good client support service, but also a fast one.

One-Hour Response Guarantee in Web Hosting

With a web hosting from us, you can forget about waiting around for hours and hours, or even all day, to receive a reply to a technical support ticket or an e-mail. No matter when you get in touch with us, we’ll help you out within maximum one hour with any sales or technical enquiries that you might have. In fact, our actual reaction time rarely surpasses 20-30 minutes. As we’re at your service 24/7, you’ll always get assistance in a well-timed fashion and we understand precisely how important this is in the e-world. Shortly after you contact us, we’ll answer your questions. If you encounter any technical obstacle, we will handle it on your behalf, or we’ll supply you with all the necessary information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a trouble ticket through your web hosting Control Panel or write an email concerning your semi-dedicated server, you’ll have a response within less than 60 minutes. You can get in touch with us whenever you like with regards to general, billing or technical issues and due to the fact that we’re available to you 7 days a week, you will invariably get assistance in a timely manner. Based on the particular issue or question, we’ll supply you with more details, resolve the problem if it has been caused by something that is within our reach or inform you what actions to take in case you have to update a specific setting for an Internet app that we don’t have access to. You can forget about waiting around for a whole day for every answer. As a matter of fact, in most cases we reply to tickets and emails within no more than 20 to 25 minutes.