In case you have purchased a hosting plan and you have some queries in regard to a particular feature/function, or if you’ve come across a certain problem and you need help, you should be able to get in touch with the respective customer care staff. All web hosting providers use a ticketing system regardless of whether they offer other ways of contacting them along with it or not, due to the fact that the fastest way to resolve a problem most often is to use a ticket. This method of communication makes the replies exchanged by both parties simple to follow and allows the client support team members to escalate the issue in the event that, for example, an admin has to intervene. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you must have no less than 2 different accounts to contact the technical support staff and to actually administer the hosting space. Non-stop switching between the accounts can often be a headache, not to mention the fact that it requires quite a long period of time for the majority of hosting companies to answer the tickets themselves.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while you are browsing your website files or configuring various account settings. The ticketing system is being closely monitored 24-7-365 by our customer service staff members and the response time is maximum 1 hour, but it seldom takes more than 20 minutes to get help. In contrast with certain web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and request info in regard to any technical or billing issue. On top of that, you can read a variety of educational articles, which will help you deal with the most commonly confronted problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was created with the notion that you should be able to manage everything related to your account in one location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have a query or chance upon an issue, you can get in touch with our customer service team members momentarily without having to sign into a completely different interface. You can search through your files or check a variety of settings within your account while you submit a new ticket or read the response to an older one. In case you’ve got a multitude of tickets and you would like to track down a specific one, you can take advantage of the smart search box, which is available in the Help section of the Control Panel. We guarantee that you will receive a response in no more than an hour irrespective of the nature of your query or problem.