Being able to communicate with your web hosting provider when you have any kind of questions or experience any difficulties is really important and how quickly they'll answer back and react could be essential, especially if your web site is business-oriented, as longer downtime could mean losing prospective customers. The support options are an easy way to recognize actual suppliers from resellers. The latter typically answer only to e-mail messages or support tickets and you may have to wait for a day or more so as to receive a response. When your problem needs a couple of replies, you will end up losing days to get a simple problem fixed. With a legitimate and reputable hosting provider, you'll be able to contact the support team anytime and receive a prompt reply no matter what the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Web Hosting

The customer and technical support services for all of our web hosting packages are round-the-clock, so you can forget all about waiting for several days to receive assistance. If you aren't our client yet, you can call us, chat with an agent or send an email message. If you already have an account, you're able to open a support ticket on top of the other three ways of contact. You'll be able to select the most suitable way to contact us based on where you are or what hardware you use. We are able to help you for almost any hosting-related query that you may have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the max response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

You are able to try our support services even before you obtain a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and general questions. Our agents will help you select the ideal package or give you information about our servers, so as to verify whether the system requirements for your websites are met. If you are an existing customer, you can also get in touch with us via e-mail or through our ticketing system, which can be accessed from the Hepsia web hosting Control Panel. We warrant that when you use any of these two ways of communication, you will get an answer within a maximum of one hour and that’s 24/7, which includes weekends and public holidays. In case you've used the hosting services of other suppliers, even large ones, you're able to compare the response time since it often takes an entire day for them to handle a ticket.

24/7 Customer Support in VPS Hosting

Every virtual private server plan that we provide features 24/7 customer and tech support, therefore if you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us at any moment, even weekends and holidays. For your convenience, we supply different methods of communication - telephone support with a couple of local numbers worldwide, live chat, e-mail messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems as it'll be much easier to monitor what is going on. The maximum guaranteed response time for all of the e-mail messages and tickets is an hour, but it rarely takes that long to get support. If you add the Managed Services upgrade that we offer, our admins can also assist you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Web Hosting

When you get a dedicated server from us, you're able to contact us at any time using different channels and the max time that you'll have to wait for a response is up to 1 hour, which means that you can forget about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it's a holiday or a weekend and we can support you with anything related to the apps which are pre-installed on the server. To contact us about a tech matter, you can open a trouble ticket via the Help section of your billing Control Panel or you could send us an e-mail. If you have any kind of common questions or you would like to learn more about our website hosting services before you order, you can also take advantage of our live chat or you could call one of the local telephone numbers that we have in various countries worldwide. When you'd like to have assistance with third-party software that you cannot deploy or operate properly, you'll be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.